Last updated 06/09/2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Vivaz LLC, doing business as Prymr ("Prymr," "we," "us," or "our"), governing your purchase and use of the Prymr digital product ("Product" or "Hub").
By purchasing, downloading, or using the Product, you agree to these Terms in full. If you do not agree, do not purchase or use the Product.
By purchasing, downloading, or using the Product, you represent and warrant that (a) you have the legal authority to enter into this Agreement on behalf of yourself and any firm or entity for which you are purchasing, (b) you have read and understand these Terms, and (c) you agree to be bound by them in full.
Prymr is a digital product consisting of a self-contained HTML/CSS/JavaScript application designed to be deployed by architecture and engineering ("A&E") firms on their internal infrastructure. The Product includes content such as AI prompt libraries, tool guides, training modules, and policy templates. The Product is delivered as a one-time digital download.
The Product is a starting-point resource library and is not a software-as-a-service ("SaaS") product. The Product does not connect to external servers, does not transmit data, and does not require ongoing infrastructure to function. Customers are responsible for deployment, maintenance, and use of the Product on their own infrastructure.
3.1 Pricing. Current pricing for all Product tiers is displayed on prymrhub.com. Prymr reserves the right to modify pricing at any time, but changes will not affect existing purchases.
3.2 Payment Processing. Payment is processed through Lemon Squeezy, who acts as the Merchant of Record for transactions. By purchasing, you agree to Lemon Squeezy's terms of service and privacy policy.
3.3 Delivery. Upon successful payment, you will receive a download link via email to access the Product. Delivery is digital only. No physical goods are shipped.
3.4 Order Acknowledgment and Acceptance. Receipt of a payment confirmation email constitutes our acceptance of your order. Prymr reserves the right to refuse or cancel any order at our sole discretion, including for suspected fraud, payment disputes, or customers in jurisdictions where we do not currently sell.
4.1 License Rights. Subject to your payment of the applicable fees and compliance with these Terms, Prymr grants you a non-exclusive, non-transferable, perpetual license to use the Product within your A&E firm for internal business purposes.
4.2 License Scope. The Product is offered in three tiers, each with specific license scope:
Minimum Tier: Permits use within a single discipline (architecture OR structural engineering) at a single office location. Permits unlimited users within the licensed office.
Professional Tier: Permits use across multiple disciplines (architecture AND structural engineering) at a single office location. Permits unlimited users within the licensed office.
Principal Tier: Permits use across multiple disciplines and multiple office locations. Permits unlimited users within the licensed firm.
"Office location" means a single physical or virtual workplace serving one geographic area or business unit. If your firm operates from multiple offices and you have purchased a single-office tier, you must purchase the appropriate tier or separate licenses for additional offices.
4.3 Permitted Uses:
4.4 Restrictions. You agree NOT to:
5.1 30-Day Money-Back Guarantee. You may request a full refund within 30 days of purchase by emailing [refund email address]. Refunds will be processed to your original payment method within 7-10 business days.
5.2 No Returns Required. Upon refund, you retain perpetual license rights to the Product as described in Section 4. The license granted herein continues indefinitely even after refund.
5.3 Refund Exclusions. Refunds will not be issued for:
5.4 Effect of Refund. Upon issuance of a refund, this Agreement is terminated, but your license to use the Product as it existed at the time of refund continues per Section 5.2. Refunded customers permanently forfeit:
(a) All future included content updates from the original tier purchase, regardless of remaining time in the included update period at the time of refund;
(b) Eligibility to purchase or maintain an annual update subscription under Section 6 in the future;
(c) Access to any future content, software, or service updates related to the original Product purchase.
These forfeitures are not waivable. The customer's perpetual license to use the Product as it existed at the time of refund continues, but the relationship to ongoing updates and subscription services is permanently severed.
6.1 Included Updates and Update Frequency. Each tier includes a specific period of content updates as described on prymrhub.com at the time of purchase. Updates include:
Prymr makes reasonable efforts to maintain the quarterly cadence for AI Tool Guides but does not guarantee specific update content or timing.
6.2 Optional Update Subscription. After the included update period expires, or if not included in the base tier, customers may subscribe to ongoing content updates at the then-current annual rate. Subscription is optional and not required to continue using the Product.
6.3 Subscription Cancellation. Update subscriptions can be canceled at any time. Upon cancellation, you retain the version of the Product you currently have but will not receive future updates.
6.4 Right to Discontinue. Prymr reserves the right to modify, suspend, or discontinue the update subscription service at any time, including transitioning to a different service model (such as a fully hosted software-as-a-service platform). In such case, Prymr will provide reasonable advance notice (typically 60 days) to active subscribers and may offer a prorated refund of unused subscription fees at Prymr's discretion. The Product as a standalone digital download remains licensed per Section 4 regardless of subscription service changes.
6.5 Update Delivery. Active subscribers will be notified of available updates via the email address provided at purchase. Customers may also access available updates by logging into their customer portal at prymrhub.com. Email notification is provided as a courtesy; customers are responsible for accessing updates regardless of whether they receive notification emails.
6.6 Eligibility for Update Subscriptions. Customers who have received a refund on their original Product purchase under Section 5 are not eligible to:
(a) Receive the remainder of any update period included with the refunded tier purchase;
(b) Purchase, subscribe to, or maintain an annual update subscription related to the refunded Product;
(c) Receive any future content, software, or service updates related to the refunded Product.
This restriction is permanent and applies regardless of subsequent attempts to purchase. Prymr reserves the right to verify customer eligibility before processing any subscription purchases or update access requests.
7.1 Professional Judgment Required. The Product provides AI prompts, tool guides, and policy templates intended as starting points for A&E firms. Customers are solely responsible for:
7.2 No Professional Services. Prymr is a software product. Prymr does not provide legal, professional engineering, architectural, or compliance services. The included templates and resources are starting points only and require professional review and adaptation for your specific firm and situation.
7.3 No Endorsement of Third-Party Tools. The Product may include guidance, recommendations, or prompts intended for use with specific third-party AI tools (such as Claude, ChatGPT, Copilot, Gemini, and similar services). Such references are for informational purposes only and do not constitute an endorsement, partnership, or affiliation with the third-party tool's provider. Prymr is not responsible for:
Your firm's use of third-party AI tools is subject to those tools' own terms of service and licensing agreements.
8.1 Prymr's IP. The Product, including all original content, code, design, trademarks, and documentation, is the property of Vivaz LLC and is protected by United States and international copyright laws.
8.2 Customer Modifications. You retain ownership of any content you add to the Product (such as your firm's custom prompts, branded materials, or proprietary content). Prymr makes no claim to your custom additions.
8.3 Third-Party Trademarks. References to third-party products, services, and trademarks (including but not limited to Claude™, ChatGPT™, Copilot™, Gemini™, Bluebeam®, Autodesk®, Revit®) within the Product are made under the doctrine of nominative fair use for identification purposes only. Such references do not imply any endorsement, sponsorship, partnership, or affiliation with the trademark holders. All third-party trademarks remain the property of their respective owners.
9.1 As-Is Provision. THE PRODUCT IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9.2 AI Output Disclaimer. Prymr does not guarantee the accuracy, completeness, or suitability of any AI-generated content produced through the use of prompts or guides included in the Product. AI tools referenced in the Product are third-party services subject to their own terms and limitations.
9.3 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIVAZ LLC AND PRYMR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE PRODUCT OR THESE TERMS.
9.4 Maximum Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIVAZ LLC'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE PRODUCT, REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE), SHALL NOT EXCEED THE LESSER OF (A) THE AMOUNT PAID BY YOU FOR THE PRODUCT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE THOUSAND DOLLARS ($1,000). MULTIPLE CLAIMS DO NOT EXPAND THIS CAP.
9.5 Professional Liability. Vivaz LLC shall not be liable for any professional malpractice, design errors, structural failures, or other professional liability claims arising from your firm's use of the Product or AI-generated content produced using the Product. Maintaining appropriate professional liability insurance is the customer's sole responsibility.
9.6 Force Majeure. Vivaz LLC shall not be liable for any failure or delay in performance under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government action, internet or telecommunications failures, or third-party service disruptions.
10.1 Indemnification. You agree to indemnify, defend, and hold harmless Vivaz LLC, its officers, employees, and affiliates from and against any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
10.2 Indemnification Procedure. Vivaz LLC shall promptly notify you of any claim subject to indemnification under this Section. You shall have the right to control the defense of such claim, provided that any settlement requiring admission of wrongdoing or affecting Vivaz LLC's interests requires Vivaz LLC's prior written consent.
11.1 Termination by You. You may stop using the Product at any time. Note that your perpetual license rights continue per Section 4.
11.2 Termination by Prymr. Prymr may terminate this Agreement and revoke your license if you materially breach these Terms, including violations of Section 4.4 (Restrictions) or engagement in fraudulent activity.
11.3 Survival. The following sections survive any termination or expiration of this Agreement, regardless of the cause: Section 4 (License Grant) — specifically Sections 4.1-4.3 and the perpetual license rights; Section 5.2 (No Returns Required); Section 8 (Intellectual Property); Section 9 (Disclaimers and Limitation of Liability); Section 10 (Indemnification); Section 12 (General Provisions); and any provision that by its nature should survive termination.
12.1 Governing Law. These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.
12.2 Dispute Resolution.
(a) Informal Resolution. Before initiating any formal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation by contacting team@prymrhub.com. A 30-day informal resolution period is required.
(b) Binding Arbitration. If informal resolution fails, any dispute, claim, or controversy arising from these Terms or the Product shall be resolved through binding arbitration conducted in Lake County, Illinois under the rules of the American Arbitration Association (AAA), except that either party may seek temporary injunctive relief in court to protect intellectual property rights.
(c) Class Action Waiver. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST VIVAZ LLC ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
12.3 Severability. If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full effect.
12.4 Entire Agreement. These Terms constitute the entire agreement between you and Prymr regarding the Product, superseding any prior agreements or communications.
12.5 Modifications. Prymr may update these Terms from time to time. The "Last Updated" date at the top of this document reflects the most recent version. Continued use of the Product after updates constitutes acceptance of the modified Terms.
12.6 Contact. Questions about these Terms can be directed to: team@prymrhub.com
12.7 Assignment. You may not assign or transfer your rights or obligations under these Terms to any third party without Vivaz LLC's prior written consent. Vivaz LLC may freely assign these Terms in connection with a merger, acquisition, sale of assets, or similar transaction.
12.8 Electronic Acceptance. You acknowledge that these Terms are accepted electronically through your purchase and use of the Product, and that electronic acceptance constitutes a binding agreement under the Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA), or comparable laws in your jurisdiction.
12.9 Notices. All notices under these Terms shall be in writing and delivered (a) to Vivaz LLC at: Vivaz LLC dba Prymr, 111 N. Wabash Avenue, #3067, Chicago, IL 60602, USA, or via email to team@prymrhub.com; or (b) to you at the email address provided at purchase. Notices are deemed delivered when sent.
12.10 Headings. Section headings in these Terms are for convenience only and do not affect the interpretation of the substantive provisions.
12.11. Privacy. Your purchase and use of the Product is also governed by our Privacy Policy, available at prymrhub.com/privacy. By agreeing to these Terms, you also agree to the practices described in our Privacy Policy.
13.1 Referral and Affiliate Programs. Prymr may, from time to time, offer referral, affiliate, or partner programs to customers. Such programs are governed by separate terms made available at the time of program enrollment. Participation in any such program is optional and subject to additional terms. Failure to comply with separate program terms may result in forfeiture of program benefits but does not affect your underlying license to use the Product under these Terms.
