Last updated 06/05/2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Vivaz LLC, doing business as Prymr ("Prymr," "we," "us," or "our"), governing your purchase and use of the Prymr digital product ("Product" or "Hub").
By purchasing, downloading, or using the Product, you agree to these Terms in full. If you do not agree, do not purchase or use the Product.
Prymr is a digital product consisting of a self-contained HTML/CSS/JavaScript application designed to be deployed by architecture and engineering ("A&E") firms on their internal infrastructure. The Product includes content such as AI prompt libraries, tool guides, training modules, and policy templates. The Product is delivered as a one-time digital download.
3.1 Pricing. Current pricing for all Product tiers is displayed on prymrhub.com. Prymr reserves the right to modify pricing at any time, but changes will not affect existing purchases.
3.2 Payment Processing. Payment is processed through Stripe. By purchasing, you agree to Stripe's terms of service.
3.3 Delivery. Upon successful payment, you will receive a download link via email to access the Product. Delivery is digital only. No physical goods are shipped.
3.4 Order Acknowledgment. Receipt of a payment confirmation email constitutes our acceptance of your order.
4.1 License Rights. Subject to your payment of the applicable fees and compliance with these Terms, Prymr grants you a non-exclusive, non-transferable, perpetual license to use the Product within your A&E firm for internal business purposes.
4.2 License Scope. The license permits unlimited installations within a single firm at the Principal tier. Single-discipline licenses (Minimum tier) are limited to one architecture or engineering discipline. Refer to the specific tier you purchased for license scope.
4.3 Permitted Uses:
4.4 Restrictions. You agree NOT to:
5.1 30-Day Money-Back Guarantee. You may request a full refund within 30 days of purchase by emailing [refund email address]. Refunds will be processed to your original payment method within 7-10 business days.
5.2 No Returns Required. Upon refund, you retain perpetual license rights to the Product as described in Section 4. The license granted herein continues indefinitely even after refund.
5.3 Refund Exclusions. Refunds will not be issued for:
5.4 Effect of Refund. Upon issuance of a refund, this Agreement is terminated, but your license to use the Product continues per Section 5.2.
6.1 Included Updates. Each tier includes a specific period of content updates as described on prymr.com at the time of purchase.
6.2 Optional Update Subscription. After the included update period expires, customers may subscribe to ongoing content updates at the then-current annual rate. Subscription is optional and not required to continue using the Product.
6.3 Subscription Cancellation. Update subscriptions can be canceled at any time. Upon cancellation, you retain the version of the Product you currently have but will not receive future updates.
7.1 Professional Judgment Required. The Product provides AI prompts, tool guides, and policy templates intended as starting points for A&E firms. Customers are solely responsible for:
7.2 No Professional Services. Prymr is a software product. Prymr does not provide legal, professional engineering, architectural, or compliance services. The included templates and resources are starting points only and require professional review and adaptation for your specific firm and situation.
8.1 Prymr's IP. The Product, including all original content, code, design, trademarks, and documentation, is the property of Vivaz LLC and is protected by United States and international copyright laws.
8.2 Customer Modifications. You retain ownership of any content you add to the Product (such as your firm's custom prompts, branded materials, or proprietary content). Prymr makes no claim to your custom additions.
8.3 Third-Party Trademarks. References to third-party products (e.g., Claude, ChatGPT, Copilot, Gemini, Bluebeam, Autodesk) within the Product are made under nominative fair use for identification purposes. All third-party trademarks are property of their respective owners.
9.1 As-Is Provision. THE PRODUCT IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9.2 AI Output Disclaimer. Prymr does not guarantee the accuracy, completeness, or suitability of any AI-generated content produced through the use of prompts or guides included in the Product. AI tools referenced in the Product are third-party services subject to their own terms and limitations.
9.3 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIVAZ LLC AND PRYMR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE PRODUCT OR THESE TERMS.
9.4 Maximum Liability. Vivaz LLC's total liability arising from or related to these Terms or the Product shall not exceed the amount you paid for the Product.
9.5 Professional Liability. Vivaz LLC shall not be liable for any professional malpractice, design errors, structural failures, or other professional liability claims arising from your firm's use of the Product or AI-generated content produced using the Product. Maintaining appropriate professional liability insurance is the customer's sole responsibility.
You agree to indemnify, defend, and hold harmless Vivaz LLC, its officers, employees, and affiliates from and against any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
11.1 Termination by You. You may stop using the Product at any time. Note that your perpetual license rights continue per Section 4.
11.2 Termination by Prymr. Prymr may terminate this Agreement and revoke your license if you materially breach these Terms, including violations of Section 4.4 (Restrictions) or engagement in fraudulent activity.
11.3 Survival. Sections 4 (License Grant), 8 (Intellectual Property), 9 (Disclaimers), 10 (Indemnification), and 12 (General Provisions) survive termination.
12.1 Governing Law. These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.
12.2 Dispute Resolution. Any disputes arising from these Terms or the Product shall be resolved through binding arbitration in Lake County, Illinois, except that either party may seek injunctive relief in court to protect intellectual property rights.
12.3 Severability. If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full effect.
12.4 Entire Agreement. These Terms constitute the entire agreement between you and Prymr regarding the Product, superseding any prior agreements or communications.
12.5 Modifications. Prymr may update these Terms from time to time. The "Last Updated" date at the top of this document reflects the most recent version. Continued use of the Product after updates constitutes acceptance of the modified Terms.
12.6 Contact. Questions about these Terms can be directed to: team@prymrhub.com
